The experience has been unacceptable, resulting in substantial financial loss due to non-compliant components, false advertising, and dangerously poor workmanship.
Summary of Issues & Losses:
Trailer 1:
Repainting Required due to poor factory finish: $3,000
UL-Certified Outlets not provided as promised – replaced 3 at $50 each: $150
Non-UL Exhaust Fan – had to purchase replacement: $700
Frame not galvanized as clearly specified in the agreement
Poor-quality frame materials and welds – unacceptable for commercial use
Trailer 2:
Repainting Required: $4,000 due to even worse paint condition and deep panel waves
Extensive surface prep and sanding to correct panel defects
Two full weeks of labor required to restore trailer finish and structural appearance
Combined, I have spent over $7,850 in direct costs, not including the labor value and business disruption caused by this situation.
Supplier refuses to offer any refunds or corrective action!!!!